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Privacy Policy

Last Updated: July 2026

At Zentris, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use and store it.

This Privacy Policy explains how Zentris Space Ltd (“Zentris”, “we”, “our” or “us”) collects, uses and protects your personal information when you visit our website, use our member platform, book our spaces or become a member.

By using our website, member portal or services, you agree to the collection and use of your information as described in this Privacy Policy.

  1. Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Company name
  • Job title
  • Date of birth (where required)
  • Emergency contact details (where required)
  • Payment and billing information
  • Membership details
  • Booking history
  • Access control records
  • Communications with our team
  • Survey responses and feedback

We only collect information that is necessary to provide our services and improve your experience.

  1. How We Collect Your Information

You may provide information when you:

  • Apply for a membership
  • Join our waiting list
  • Book a tour
  • Reserve a meeting room
  • Book a workspace
  • Contact us by email, phone or our website
  • Register for an event
  • Subscribe to our newsletter
  • Complete surveys or feedback forms
  • Make a payment
  • Create an online account

Some information is collected automatically when you use our website.

  1. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral website
  • General location (country or region)

This information helps us improve the performance and usability of our website.

  1. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Keep you signed in to your account.
  • Understand how visitors use our website.
  • Improve website performance.
  • Measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

  1. Analytics

We may use trusted analytics providers, including Google Analytics, to understand how visitors interact with our website.

Analytics data is collected in an aggregated and anonymised format wherever possible and helps us improve our services, website performance and user experience.

  1. Marketing Communications

If you opt in, we may send you:

  • Membership updates
  • Community news
  • Event invitations
  • Wellness content
  • Offers and promotions
  • Company announcements

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

  1. How We Use Your Information

We use your information to:

  • Process memberships
  • Manage bookings
  • Process payments
  • Verify identity
  • Provide building access
  • Deliver customer support
  • Respond to enquiries
  • Improve our services
  • Personalise your experience
  • Send important service updates
  • Send marketing communications (where consent has been given)
  • Comply with legal obligations

We will only use your information where we have a lawful basis to do so under UK GDPR.

  1. Who We Share Your Information With

We never sell your personal information.

We may share your information with trusted third-party providers where necessary to operate Zentris, including:

  • Payment providers
  • Booking software providers
  • Access control providers
  • IT and cloud service providers
  • Email and marketing platforms
  • Professional advisers
  • Regulatory authorities where legally required

All third parties are required to keep your information secure and process it in accordance with applicable data protection laws.

  1. CCTV

For the safety and security of our members, visitors and staff, CCTV operates throughout parts of the Zentris premises.

Images may be used for:

  • Crime prevention
  • Building security
  • Health and safety
  • Incident investigations

CCTV footage is only retained for as long as reasonably necessary unless required for legal proceedings.

  1. Access Control

Where electronic access systems are used, we may record:

  • Entry times
  • Exit times
  • Door access activity

This information helps us maintain a secure environment and investigate security incidents where necessary.

  1. How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

When information is no longer required, it is securely deleted or anonymised.

  1. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where applicable.
  • Restrict how your information is processed.
  • Object to certain processing activities.
  • Withdraw your consent at any time where processing relies on consent.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below.

  1. Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

While no online system can ever be completely secure, we continually review and improve our security practices.

  1. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing any personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website, and any significant changes will be communicated where appropriate.

  1. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Zentris Space Ltd

Email: hello@zentrisgroup.com

Website: www.hello@zentrisgroup.com

If you are unhappy with how we handle your personal information, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection (www.ico.org.uk).

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